Go-Jek overview

Go-Jek is the largest on-demand service provider that provides a variety of complete services starting from transportation, logistics, payment, food delivery, and other on-demand services, by connecting users from 204 cities to more than 2 million driver partners, more than 400,000 food vendors, and more than 30,000 other service providers.

Go-Jek is a technology startup based in Jakarta, Indonesia that specialises in ride-hailing and logistics. As of November 2018, Go-Jek has operation in Indonesia, Vietnam, Singapore, Thailand and will soon operate in the Philippines and Malaysia. As of 2019, the estimated value of the company is about US$9.5 billion.

Go-Jek was established in 2010 and launched the first Go-Jek app in January 2015. The company now evolves a million motorcycle, taxi and car drivers, more than 100,000 restaurant partners, and many other small and medium-sized businesses and entrepreneurs across Asia. The company is now the leading provider of on-demand transportation, food delivery, logistics, and mobile payments in Indonesia.

Go-Jek has won financial backing from investors including Google, Singapore's sovereign wealth fund Temasek Holdings and Chinese internet giant Tencent. The company also has investment in Pathao, which is a ride hailing company of Bangladesh.

As of May 2018, the app offers 18 services, with 2 upcoming new services in the online content business, making for a total of 20 on-demand services under one platform. Being an Indonesian-run startup played to Go-Jek’s advantage in navigating the local regulatory environment, as well as understanding the local market. This enabled them to bundle features into its app that better suits both local drivers and local consumers. Go-Jek recruited 100 new graduates in engineering domain from India in 2017.

The company's rapid growth triggered a chain of acquisitions and partnerships. In 2016, Go-Jek announced acquisition of two engineering startups based in India, C42 Engineering and CodeIgnition, and established a development centre in Bangalore, India. They also acquired Leftshift, an Indian mobile application developer, and Pianta, an Indian home healthcare startup.

In 2017, it acquired Loket.com, one of Indonesia’s biggest online ticket booking and event management system company. In the same year, it acquired three large network fintech firm in Indonesia; Kartuku, Midtrans, and Mapan, in order to expand its payments business.

In 2016, it announced collaboration with Blue Bird, a major Indonesian taxi company. The same year it launched Go-Car, expanding ride-hailing from motorbike fleet to cars, and launched Go-Auto, providing on-demand mechanic services. By August 2016, it officially become Indonesia's first online transportation system. In running their GPS, it partnered with Google Maps. Other partnerships include entertainment; Google Play and MNC Vision.

In 2019 the company partnered with Gigacover, a Singapore-based insurance technology company focusing on freelancers, to launch an earnings protection insurance scheme for its drivers. The scheme will take effect from April 1, 2019, with more details to be announced in due course. Under the scheme Go-Jek drivers can enjoy earnings protection coverage of $80 per day. Through the partnership, Go-Jek drivers will enjoy exclusive preferential rates.

In July 2019 Go-Jek announced an undisclosed Series F, reportedly from sources Google, JD.com, Tencent, Mitsubishi and Visa at a $9.5bn valuation.

Later that same year, in December, Go-Jek announced it was spinning out its financial services arm, GoFinance, into a new, independent entity. It will now be known as Digital Katalis (Dkatalis). The move suggest Go-Jek is planning to launch digital banking services in the future.

In March 2020 top executives of Go-Jek announced they were committing 25% of their salaries to drivers of the firm's ride-hailing app, aiming to help those affected by the outbreak of Covid-19.

In April 2020 it was announced that Go-Jek was acquiring Point of Sale (POS) startup Moka, after beginning talks the previous year.

A short while later, in June, Go-Jek announced it had raised an additional, undisclosed amount of Series F funding from Facebook and Paypal, and existing investors Google and Tencent. The company had announced it had raised $1.2bn in Series F funding in March. The new funds are focused on developing the digital economy in SE Asia, particularly in the sectors of digital payments and financial services.

Map showing the location of Go-Jek

Jakarta, Indonesia

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Key people

Nadiem Makarim CEO
Ajey Gore Chief Technology Officer
Piotr Jakubowski CMO
Shane Chesson Board Member
Michaelangelo Moran Co-Founder, Brand Director
Kevin Aluwi CFO