Duck Creek Technologies overview

Duck Creek Technology is a developer of industry-specific software that lets insurance carriers deploy and manage their product and service offerings. The company offers standalone P&C solutions or can combine them as a full suite via Duck Creek onDemand, the provider's SaaS solution. As of 2019, the suite includes a comprehensive reinsurance management functionality.

Duck Creek offers a wide range of products, including policy management software, claims management software, billing software, industry insights, reinsurance management and more. Duck Creek OnDemand is the end-to-end SaaS complete solution, providing all the above services.

In 2018, Duck Creek Technology announced 55 new clients, 28 new license sales and 28 successful upgrades, many attributable to Duck Creek OnDemand (such as West Bend Mutual Insurance upgrading to the full Duck Creek Suite OnDemand, and PURE selecting Duck Creek Billing OnDemand). Currently, its messaging Gateway and associated solutions are being used by around 100 organisations globally, including Lloyd’s Managing Agents, international carriers, and central bureau providers.

In addition to this, in 2018 the company expanded their Content Exchange to over 220 integration and accelerator packages, available via their online app marketplace, and released dozens of subscription-based, Anywhere Managed Integrations to leading third-party services and insurtech firms.

In regards to partnerships, at the start of July 2018, Duck Creek announced a strategic partnership with Bond-Pro, a provider of surety and specialty insurance software products and services, to bring high-end digital management solutions to respective businesses. The partnership has contributed to Duck Creek’s growing Partner Ecosystem, which has risen 150% of the total number of partners in the program at the close of FY 2017. The following year, too, they collaborated with Web Connectivity Limited (WCL) to give customers greater access to tools related to London Market insurance operations with the addition of a London Market messaging function. Duck Creek customers can also take advantage of WCL’s integrated products, including rapid deployment of ACORD and London Market messaging.

In 2019, Duck Creek expanded its partnership with home telematics provider, Roost, to offer an Anywhere Enabled Integration, available in Duck Creek’s Content Exchange, that enables Roost’s Smart Leak sensor to automatically send a message and create an incident within Duck Creek Claims upon detection of a leak.

Later in the same year Duck Creek once again extended its Partner Ecosystem program through its new collaboration with Terrene Labs, a data science company specialising in creating comprehensive risk profiles to better the underwriting process.

In January 2020, Duck Creek announced Gradient AI, which designs AI insurance solutions, was to join their Partner Ecosystem.

Munich Re Specialty Insurance partnered with Duck Creek Technologies in May 2020 to develop a digital, cloud-based platform for service and product innovation. MRSI will leverage Duck Creek's SaaS OnDemand platform.

Duck Creek Technologies announced it had raised $230m in June 2020. The company plans to enhance its SaaS services and scale product development and international expansion.

The following month, Duck Creek filed for a $200m IPO.

Map showing the location of Duck Creek Technologies

Boston, United States

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Key people

Scott Fitzgerald Chief Marketing Officer
Matt Foster Chief Operating Officer
Andy Dey Chief Product and Technology Officer
Shon Bose Chief Customer And Delivery Officer
Vincent Chippari Chief Financial Officer
Michael Jackowski CEO
Michael Jackowski Chief Executive Officer
Bill Bond Chief Technology Officer
Bill Bond Chief Technology Officer
Shrikant Maniar Managing Director
Lori Hannay Chief Human Resources Officer
Bart Patrick Managing Director, EMEA
Andy Dey Chief Product & Technology Officer