Capita overview

Capita plc provides customer and business process management, and professional support service solutions primarily in the United Kingdom. It offers a range of back office, middle office, and customer facing services.

The company provides services in the areas of administration and business support, customer remediation, business process outsourcing, consultancy and change management, customer management, financial services, human resources and recruitment, information technology, insurance services, legal process outsourcing, life and pensions, property and infrastructure, service design, software solutions, and travel and events. It also offers services in the areas of finance, life and pensions, share registration, and fund administration, as well as in public engineering projects.

The company provides its services to customers in central government, corporate, defence, education, emergency services, financial services, health, housing, insurance, local government, life and pensions, police and justice, retail, retail banking, telecoms and media, transport, travel and leisure, and utilities sectors.

It is the largest business process outsourcing and professional services company in the UK, and had an overall market share of 29% in 2016.

In 2018 Capita reported adjusted revenue of £3.9bn, a decline year-on-year, whilst adjusted profit before tax was £282.1m.

Capita is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

Capita plc was founded in 1984 and is headquartered in London, the United Kingdom. It has over 63,000 employees and has offices throughout Europe, in the US, South Africa, Dubai and India. 

Map showing the location of Capita

London, United Kingdom

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Key people

Peter Doveren Managing Director, Telecoms
Stephen Brunskill Head of Product Management - IOT & Smart Buildings
Alan Linter Director of Innovation
Marcus Meloni Chairman of the Board and Supervisory Board
Sir Ian Powell Non-Executive Chairman
Sunil Shah Head of Legal
Jonathan Lewis CEO
Serge Taborin Chief Digital Officer
Patrick Butcher CFO
Antonia Wade Chief Marketing Officer
Lesley Males Head Of Research (Industry Analyst Relations & Research)
Ade Omotomilola Head Of Cloud Services
Sachin Shah Telecommunications, Media & Technology Consulting Market Lead
Pablo Andres CFO